1. What is your return policy?
You can return products within 30 days of delivery. Items must be unused and in their original packaging.
2. How do I return an item?
Email info@straparo.com with your order number and reason for return. We’ll send you the return address and instructions.
3. Who covers return shipping?
Return shipping costs are the customer’s responsibility, except for defective or incorrect items.
4. What if I receive a damaged or defective item?
Contact us within 30 days, and we’ll send a replacement free of charge.
5. When will I get my refund?
Once your return is approved, refunds are processed to your original payment method within 10 business days.
6. What payment methods do you accept?
We accept Visa, Maestro, Mastercard, Amex, Union Pay, PayPal, Shop Pay, and Google Pay — all in USD.
7. How long does delivery take?
Orders ship free within the U.S., with handling time of 1–3 business days and delivery in 5–7 business days.
8. How can I contact you?
📧 info@straparo.com